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Passwords or User IDs

Plumb Trust Company assigns your User ID but does not have access to your password.  If you forget your user ID or would like your password re-set, contact us.  Users will be locked out of the system for 10 minutes after 3 invalid password attempts. After the lock-out period, you can attempt to sign-in again.  On a weekend or holiday, send password re-set requests via email.

Assistance

If you continue to have trouble accessing your account on-line, please call us during normal business hours and we will assist you.

Enhanced Security for Online Account Access 

In order to comply with recent Federal Financial Institutions Examination Council mandates for higher levels of security, Plumb Trust Company has implemented additional security features known as dual factor authentication.  This enhancement will provide an additional level of security and will allow our clients to register their computers following simple on-line instructions. 

Once you have registered your computer, you will only be required to enter a user id and password.  If you wish to access PAL from a different unregistered computer, you will be asked to answer one of the security questions you selected when you established your authentication.  These additional safeguards are important to our on-going efforts to protect your personal account information.